Our Services
Reaffirming Our Commitment to Excellence
Best Services For Your Business
The Technocity, in collaboration with major brands, has established touch-and-feel experience centres. We’ve ensured to place well-trained, professional employees across all our outlets, so our customers will have a satisfying shopping experience.
Technical Support
The Technocity (Pvt) Limited is the Authorized Service Provider for various leading brands in Sri Lanka. We specialize in providing support for warranty and non-warranty repairs through a team of skilled, certified engineers for all the brands we work with.
Our service includes:
- Warranty Support
- Non Warranty Support
- Warranty extension packs
- Annual Maintenance contracts
- Walk in Service
- Onsite Service
Service & Maintenance
We believe that customer satisfaction is essential for sustained success and long-term sustainability. We are authorized to provide service and support for HP, ASUS, BenQ, IN-WIN, RaidMax, GAMDIAS, MSI and ADATA. To maintain high standards of customer care, we adhere to the following four key factors.
Promptness
Delivery of products should be done on time. Delays and cancellations of products should be avoided.
Politeness
We invest time and money in training our staff to be polite and appropriate, whether the customer makes a purchase or not.
Professionalism
All customers should be treated professionally, using the competence and skill expected of a professional.
Personalization
We use state-of-art-technology to maintain job records and monitor the process by computerizing our service centres.
Technocity
Service Centre
Technocity Service Centre is an Authorized Service Provider for:
- HP (All Products)
- Asus (Consumer & Gaming Notebooks)
- MSI (Notebooks & Components)
- DELL (Notebooks & PCs)
- Lenovo (AMD Notebooks & Monitors)
- ViewSonic (Monitors & Projectors)
- BenQ (Monitors and Smartboards)
- Xerox (Printers)
- Logitech (Accessories)
- ADATA (Memory and Storage)
Technocity
Service Centre Locations
| Name | Location |
|---|---|
| Technocity Service Centre – Head office | 401, Galle Road, Colombo 04 |
| Service Centre @ Dell Building | 290, Galle Road, Colombo 04 |
| Service Centre | 6th Floor Unity Plaza , Colombo 04 |
| MSI Service Centre | 100, Galle Road, Colombo 04 |
| Showroom + Service Centre | Peradeniya Road, Kandy |
Service Offerings
- Product Warranty Support
- Hardware Maintenance Services
- Onsite / Remote Technical Support
- Annual Maintenance Contracts (AMCs)
- Post Warranty Repairs
- Spare Part & Accessories Sales
- Technical Support
- Upgrades – Memory/SD Cards and etc..
- TV & Electrical Equipment Repairs